FAQ for schools

How exactly does your Green Screen Process work?

Your photo is taken with a green screen background by one of our professional photographers.

The green background is then digitally removed with our unique advanced software. Our expertise in green screen technology allows us to hold on to the most minute details.

Afterwards, all there is left for you to do is to choose the background(s) that best enhance(s) your individual photos, with over 1100 background choices in our online catalogue.

How does your online ordering option work?
What advantages does it have?

Our online shopping interface offers you the safest and most user friendly way to shop online in the market.

With the username and password assigned to you, you will enjoy the option of ordering and viewing your photos from the comfort of your home.

With just a couple of mouse clicks, you can:

• View your photos within 48 hours
• Try out numerous backgrounds
• Choose the best combination of photos and backgrounds
• Order just the photos you want
• Order a vast assortment of personalized merchandise
• Purchase digital rights to your photos
• Make your payment online with our secure server
• Receive your order within 10 business days

I prefer ordering using the traditional paper order form, is that possible?

Of course. Just call or e-mail our customer service department, they will be happy to help you.

How can I pay for the photos?

If you buy online: by credit card (Visa or MasterCard) online or by phone, by debit card (online) or by check.

If you order with the traditional paper form: cash, by check, money order or credit card over the phone (Visa or MasterCard).

What do you mean by purchasing digital rights?

Cameleo Photo offers you the possibility to purchase the digital rights to your photos.

Once purchased, you will be able to:

• Download the High Resolution photos right to your computer, and within 48 hours of your photo shoot!
• Use these photos indefinitely, without infringing on the photographers copyright. You can then print them at home, send them by e-mail or post them on a website (like Facebook, etc).
• Try out and download as many photos as you wish using our over 1100 background choices (and growing), as many times as you want, for as long as wish.

How do we receive the photos? How long does it take?

Two delivery options are offered:

• Rapid delivery by mail (10 business days). It is free for orders above 50$.
• Free delivery at school (4 to 6 weeks).

When I order online, how can I be sure it is done in a secure manner?

Our payment is done via the Moneris Solutions Website, where the transaction will be made confidentially and securely.

Moneris Solutions is the largest online transaction company in Canada. It was formed as a joint enterprise between the RBC (Royal Bank of Canada) and the BMO (Bank of Montreal) in December 2000.

Also, our online payments use secure SSL Technology. The SSL protocol, defined by Netscape, is present in most browsers. It allows for the transmission of secured documents via the Web, more precisely all transactions by credit-card.

Are my photos secure on your online application?

Yes. All of your personal photos can only be seen by you with the Username and Password assigned to you when the photos are taken.

At Cameleo, we promise to offer you the most secure online services available on the market. We are proud to guarantee you the most secure online interface in the industry.

In what way does Cameleos' service eliminate the logistics behind the process?

Cameleo Photo takes care of everything. Schools benefit in many ways:

• No more reminding students to hand orders in before a deadline
• No more checks and money to count
• No more follow ups to do with parents that have not paid, or have not included the right amounts in the envelope
• Elimination or strong diminishment of orders to distribute in class
• Elimination or strong diminishment of calls from parents at school, as they can directly call our customer service department

Why are your processes more environmental?

We are very proud that our processes help protect the environment in many ways:

• Our online ordering option eliminates all of the usual paperwork usually associated with the ordering process
• As for the photos themselves, we only provide the client what they want, and do not try selling huge photo sets where half of the photos end up in the bin and cannot be recycled.
• Our digital rights option also allows parents and students to share photos online without needing to print them
• All of the documents we print are printed on recycled paper and we use environmental inks. We always opt for the most environmental options available.

What is your 100% satisfaction guaranteed policy?

The satisfaction of our clients is guaranteed 100%. If you are not entirely satisfied with your order, you will be refunded 100%.